Skip to main content

Virtusa Improves Field Force Worker Efficiency with Augmented Reality and AI

Written by Customer Service on . Posted in Public Companies.

SOUTHBOROUGH, Mass., Dec. 05, 2019 (GLOBE NEWSWIRE) — Virtusa Corporation (NASDAQ GS:VRTU), a global provider of digital strategy, digital engineering, and IT services and solutions that help clients change and disrupt markets through innovation engineering, today announced new capabilities, including augmented reality (AR) based test and diagnostic capabilities to improve the efficiency of field force workers and help them improve customer service while reducing average handling time.
Traditional Communications Service Providers (CSPs), wireless providers, internet, cable, and satellite operators, along with other managed service providers, typically have a large contractor-based field force that must be trained to diagnose and make repairs using a massive portfolio of products and equipment. Virtusa’s Smart Field Force Management Platform addresses these issues by helping technicians quickly locate problems with minimal training. Using AI, the platform provides guided resolution paths for frequently encountered issues. The application is able to automatically co-relate and initiate diagnostic tests based on the type of issues reported. Using machine learning, the system is being trained to recognize 20,000 different devices. This allows field engineers to diagnose problems with minimal training. Automated job closure notes allow better capturing of issue resolution in the field, which in turn enables better analytics for the product teams to improve product performance and capability over time. Using the new Virtusa Smart Field Force Management Platform, CSPs can expect:More Efficient Workforce – Using route optimization and remote test and diagnostic capabilities to reduce field operations by 60 percent, while delivering 30 percent improvement in service engineer efficiency by identifying the main fault location and common faults.Save Time and Money – Up to an 80 percent reduction in CapEx by consolidating eight devices into a single mobile platform, making it quick and easy for service engineers to identify issues.Better Customer Service – Using detailed root cause analysis to reduce repeat service calls by 50 percent, while providing a 45 percent reduction in Customer-Premise Equipment (CPE) issues through guided resolution steps.The new platform is already in use by a large CSP in Europe that provides fixed line, mobile, cable, and broadband internet services to businesses and consumers. The solution enables over 4,000 field technicians to use a single application that quickly identifies the main fault location eliminating the multiple devices engineers use to diagnose these issues.“Customers today have a wide range of options for how to consume products and services from CSPs,” said Frank Palermo, EVP, technology, media, and telecommunications, Virtusa. “Additionally, innovations around 5G will bring both immense opportunity and challenge. The Smart Field Force Management Platform will help improve customer service and reduce costs, enabling CSPs to better compete in this increasingly crowded market.”“Smart Field Force Management also provides real-time and historical performance data to further enhance the diagnostic capabilities across network and customer equipment,” says Ravi Kumar Palepu, SVP, TMT solutions, Virtusa. “Technicians are now able to quickly identify faults across the network and devices avoiding guesswork and expensive equipment replacement.”To learn more about Virtusa Communications offerings, please visit: virtusa.com/industry/communications/About Virtusa Corporation
Virtusa Corporation (NASDAQ GS: VRTU) is a global provider of digital business strategy, digital engineering, and information technology (IT) services and solutions that help clients change, disrupt, and unlock new value through innovation engineering. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Communications, Media, Entertainment, Travel, Manufacturing, and Technology industries.
 
Virtusa helps clients grow their business with innovative products and services that create operational efficiency using digital labor, future-proof operational and IT platforms, and rationalization and modernization of IT applications infrastructure. This is achieved through a unique approach blending deep contextual expertise, empowered agile teams, and measurably better engineering to create holistic solutions that drive business forward at unparalleled velocity enabled by a culture of cooperative disruption.© 2019 Virtusa Corporation. All rights reserved.Contact:
Ron Favali
Conversion Marketing
Ron@conversionam.com
727-512-4490A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4b6b6763-0339-4fbf-941c-1c34d723ce49

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.