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Verizon offers relief to customers impacted by the major Pacific Northwest storm

Written by Customer Service on . Posted in Public Companies.

Call/Text/Data usage incurred by customers in Washington’s hardest hit counties will be waived from Nov. 21-Nov. 27

What you need to know:

  • Verizon is waiving domestic call/text/data usage incurred Nov. 21 – Nov. 27 for prepaid and postpaid consumer and small business customers* in King, Skagit and Snohomish counties

IRVINE, Calif., Nov. 21, 2024 (GLOBE NEWSWIRE) — In response to the powerful storm that caused power outages and damage across Washington, Verizon is waiving prepaid and postpaid call/text/data usage incurred from November 21 – November 27, for Washington’s residents in King, Skagit and Snohomish counties. This will bring relief to the thousands of consumer and small business customers* who rely on their mobile devices now more than ever.

Verizon’s prepaid brands, including Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus are extending service end dates to November 27, 2024 for customers in the impacted counties. Verizon will also waive domestic call, text, and data usage for Verizon Prepaid users on metered plans.

“At Verizon, we understand how critical it is to stay connected, especially during severe weather events like the storm impacting Washington,” said Steven Keller, Pacific Market President at Verizon. “Our teams will continue to work quickly and intentionally to ensure our network remains resilient and to provide support for affected communities. As always, we are committed to doing everything we can to keep our customers connected when it matters most.”

Customers do not have to take any action for these usage charges to be waived and customers whose bill cycles have already closed will have such charges automatically credited back.

This offer extends to all postpaid consumer and Verizon Small Business customers in the affected counties. No action is needed— overages will be automatically credited.

Verizon’s engineers remain focused on restoring essential connectivity and with power outages still widespread throughout the region, massive refueling operations continue to ensure those sites without commercial power remain in service for Verizon customers and first responders. Please visit our Check Network Status page for updates on service in your area.

*Verizon small business customers include customers with 50 lines or less.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500, Verizon generated revenues of $134.0 billion in 2023. Verizon’s world-class team never stops innovating to meet customers where they are today and equip them for the needs of tomorrow. For more, visit verizon.com or find a retail location at verizon.com/stores.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Alexis Madrigal
alexis.madrigal@verizon.com

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