TELUS maintains our decade-long leadership position with fewest complaints amongst national carriers

Our commitment to put customers first has earned us the most loyal customer base in the industry

VANCOUVER, British Columbia, Dec. 06, 2021 (GLOBE NEWSWIRE) — For more than a decade, TELUS has led the industry with the fewest complaints amongst national carriers as confirmed by this year’s Commission for Complaints about Telecom-Television Services (CCTS) report. We are proud to once again differentiate ourselves from our peers on this important metric which demonstrates our commitment to putting our customers first, embracing their feedback to continually improve, and our never-ending quest to provide our customers with the best and most innovative technologies that improve their daily lives.

“The significant investments we make in our culture of putting customers first and our superior network has earned us the most loyal customer base in the industry, though we will not be satisfied and will continue to embrace our customer’s feedback until we receive zero complaints,” said Zainul Mawji, Executive Vice President of Home Solutions. “Our network supported our customers as we adapted throughout the COVID-19 pandemic, and our team has kept our customers connected under the most challenging of weather events this last year, including the recent flooding and landslides across British Columbia. It is a testament to our network investments and also the passion and grit of our team that we can keep our customers and emergency responders connected during global pandemics and extreme weather emergencies, and I want to thank our team for continually going above and beyond for our customers when they need it the most.”

Last week, TELUS won the 2021 Response and Recovery Award from the Disaster Recovery Institute (DRI) Canada, recognizing TELUS for our network superiority, reliability, and adaptability to support Canadians throughout the pandemic. At a time when fast and reliable network connectivity is paramount, TELUS has been recognized as the best mobile network in Canada by UK-based Opensignal’s Mobile Network Experience Report February 2021¹. TELUS took first place for Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and tied for first in 4G Availability, 4G Coverage Experience, and Games Experience. Additionally, TELUS earned the top spot in Ookla’s 2021 Fastest Mobile Network Speedtest Awards² for the fifth year in a row, inclusive of both download and upload speeds. TELUS was also named the fastest Internet service provider (ISP) in Canada by New York-based PCMag for the second year in a row, recognizing TELUS as the speed leader among all major Canadian ISPs and noting we expanded the gap between our speeds and those of our peers by a wide margin this year – a feat made possible by the TELUS PureFibre network.

About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $16 billion in annual revenue and 16 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. We leverage our global-leading technology and compassion to enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. In 2020, TELUS was recognized as having the fastest wireless network in the world, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better. TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that delivers next-generation AI and content management solutions for global brands across the technology and games, ecommerce and FinTech, communications and media, healthcare, travel and hospitality sectors. TELUS and TELUS International operate in 25+ countries around the world. Together, let’s make the future friendly.

Driven by our passionate social purpose to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $820 million and 1.6 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world.

For more information about TELUS, please visit telus.com, follow us @TELUSNews on Twitter and @Darren_Entwistle on Instagram.

For media inquiries, please contact:
Lena Chen
TELUS Public Relations
Lena.Chen@telus.com

¹ Opensignal Awards — Canada: Mobile Network Experience Report February 2021, based on independent analysis of mobile measurements recorded during the period Oct 1 – Dec 29, 2020 © 2021 Opensignal Limited.

² Based on analysis by Ookla® of Speedtest Intelligence® data for average download speeds and Speed Score in Canada for H1 2021. Ookla trademarks used under license and reprinted with permission.