TELUS continues to maintain its decade-long leadership position with fewest CCTS complaints

VANCOUVER, British Columbia, March 31, 2021 (GLOBE NEWSWIRE) — The mid-year report from the Commission for Complaints about Telecom-Television Services (CCTS) demonstrates that while customer issues across the industry have increased by 6 per cent, complaints against TELUS have decreased by 7.5 per cent year over year. Further analysis completed by TD Securities to normalize CCTS complaints across major carriers identified that TELUS has the fewest complaints per thousand subscribers across all telecoms, at 0.8 complaints per thousand customers. TELUS has led the industry with the fewest complaints amongst national carriers for more than a decade, proudly differentiating ourselves from our peers on this important metric which demonstrates that we put our customers first and embrace their feedback to continually improve.

“The significant investments we have made in our networks across Canada have kept Canadians connected to school, work, and one another over the last year, while enabling thousands of businesses to pivot to digital operations during the COVID-19 pandemic,” said Tony Geheran, Executive Vice President and Chief Customer Officer, TELUS. “Our customers have relied upon our services more than ever since March 2020, and we are proud to see that in that same timeframe, complaints about TELUS came down by 7.5 per cent year-over-year. I am incredibly grateful to our customers for their flexibility and loyalty, and to our team who quickly adapted to new ways of supporting our customers, exemplifying our Customers First values.”

Our culture of putting customers first, coupled with our award-winning networks has driven the lowest complaints and the most loyal customers across the telecommunications industry. At a time when fast and reliable network connectivity is paramount, TELUS has been recognized as the best mobile network in Canada in UK-based Opensignal’s Mobile Network Experience Report February 2021¹. TELUS took first place for Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and tied for first in 4G Availability, 4G Coverage Experience, and Games Experience. TELUS also earned the 2020 Fastest Mobile Network and Best Mobile Coverage Speedtest Awards™ in Canada² from Seattle-based Ookla® for Q3-Q4 2020.

About TELUS

TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $16 billion in annual revenue and 16 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. We leverage our global-leading technology and compassion to enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. In 2020, TELUS was recognized as having the fastest wireless network in the world, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better. TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that delivers next-generation AI and content management solutions for global brands across the technology and games, ecommerce and FinTech, communications and media, healthcare, travel and hospitality sectors. TELUS and TELUS International operate in 25+ countries around the world. Together, let’s make the future friendly.

Driven by our passionate social purpose to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $820 million and 1.6 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world.

For more information about TELUS, please visit telus.com, follow us @TELUSNews on Twitter, and @Darren_Entwistle on Instagram.

For more information, please contact:
Liz Sauvé
TELUS Public Relations
liz.sauve@telus.com

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¹ Opensignal Awards — Canada: Mobile Network Experience Report February 2021, based on independent analysis of mobile measurements recorded during the period Oct 1 – Dec 29, 2020 © 2021 Opensignal Limited.

² Based on analysis by Ookla® of Speedtest Intelligence® data for Q3-Q4 2020. Ookla trademarks used under license and reprinted with permission.