Skip to main content

Inspirato Reports Outstanding Year-to-Date Net Promoter Score of 71

Written by Customer Service on . Posted in Public Companies.

The members-only luxury vacation club boasts a high Net Promoter Score of 71, a metric for measuring customer satisfaction—one of the highest in the travel industry.

  • Inspirato’s year-to-date Net Promoter Score is 71, an impressive benchmark that showcases its strong relationship with its member base who love to vacation with the club.
  • More than 76% of 2024 Inspirato member survey respondents rated their experience with Inspirato as a 9 or 10 and identify themselves as promoters of Inspirato.
  • Such a high Net Promoter Score reflects the company’s unwavering commitment to delivering exceptional vacations.

DENVER, Sept. 09, 2024 (GLOBE NEWSWIRE) — Inspirato Incorporated (“Inspirato” or the “Company”) (NASDAQ: ISPO), the members-only luxury vacation club, is thrilled to report an outstanding year-to-date Net Promoter Score (known as NPS) of 71, one of the highest in the travel industry. Net Promoter Score is a customer satisfaction metric calculated from surveying customers how likely they are to recommend Inspirato to others on a scale of 0–10.

For the past seven years, Inspirato has consistently maintained a Net Promoter Score of 70 or higher. Such a high score reflects a strong and loyal member base, with 76% of year-to-date Inspirato member survey respondents identifying as promoters of the Inspirato brand. Exceptional member satisfaction is a core pillar of the Inspirato brand and reflects the company’s unwavering commitment to delivering top-tier vacations.

“We’re incredibly grateful to see our members continually express their satisfaction through our NPS. This score is a testament to our relentless focus on creating unparalleled vacation experiences,” said Ashlee Collins, Chief Experiences Officer at Inspirato. “Every member interaction is an opportunity to exceed expectations, and this score shows that our efforts are resonating.”

Inspirato’s high Net Promoter Score is driven by its unique and proprietary business model: providing our members with exclusive access to a collection of luxury vacation homes and experiences, with a dedicated team to help every step of the way. After inviting feedback from every member, Inspirato then implements improvements across all service touchpoints—from personalized itinerary planning with an expert team to the full service of a dedicated on-site concierge, and more.

The Inspirato NPS is measured after members vacation within the Inspirato curated portfolio of exclusive luxury vacation homes, as well as Inspirato Only experiences—such as safaris, cruises, and land adventures.

About Inspirato
Inspirato (NASDAQ: ISPO) is a members-only luxury vacation club that provides exclusive access to a portfolio of curated vacation options, delivered through an innovative model designed to ensure the service, certainty, and value that discerning customers demand. The Inspirato portfolio includes exclusive luxury vacation homes, accommodations at five-star hotel and resort partners, and custom travel experiences. For more information, visit www.inspirato.com and follow @inspirato on Instagram, Facebook, X, and LinkedIn.

Contacts:

Media Relations:
communications@inspirato.com

Investor Relations:
ir@inspirato.com

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.