Skip to main content

IMImobile enables remote working for contact centers amid pandemic

Written by Customer Service on . Posted in Public Companies.

LONDON, May 05, 2020 (GLOBE NEWSWIRE) — Global cloud communications software and solutions provider IMImobile PLC, today announced that its cloud contact center software has enabled remote working for its clients following the COVID-19 outbreak. Customers including Hertfordshire Partnership University NHS Foundation Trust, Dudley Metropolitan Borough Council and Bouygues Energies & Services have recently transitioned their office-based contact centers to homeworking due to the lockdown measures introduced by the UK government.
IMImobile strengthened its contact center offering last year through the acquisition of UK-based contact center software provider, Rostrvm. The integrated omnichannel solution consolidates voice, messaging and social customer service channels into a unified agent console and simplifies contact center operations for businesses and public sector organizations. With the product and associated infrastructure hosted in the cloud and delivered as a service, contact centers have easily transitioned to working from home without any service interruption.Joanne Osborne, Operational Team Leader at Hertfordshire Partnership University NHS Foundation Trust, said: “It has been fantastic that we have been able to transition all 50 of our agents to remote working in a really short space of time. As the mental health service provider for Hertfordshire, it is critical that the lines of communication stayed open without interruption, so we didn’t miss any calls from patients. This crisis has demonstrated that, with the right software, teams are now able to all work from home with ease and this will change the way in which we work in the future.”Yvonne Steele, Team Manager of Income, Rent to buy & Leasehold Services at Dudley Council, commented: “We have seen an increase in the number of calls to the department due to COVID-19 with concerns about meeting rental payments from those who have lost their jobs or been put on furlough. IMImobile’s contact center software has enabled a seamless transition to remote working overnight and has removed the need for fixed, office-based agents. Before its implementation, the team had no idea how many calls were coming in or the peak times for those calls, now we have greater reporting and real-time monitoring capabilities and even the ability to automate outbound interactions via calls or messages to free up time for the team.”The solution has been instrumental for clients such as Bouygues Energies & Services, who provide facilities management services for a number of large public sector organisations. Scott Hulse, Security Manager – National Operations Centre at Bouygues Energies & Services, said: “The agile nature of IMImobile’s software has enabled all of our agents to work from home without any issues. We believe that this crisis will accelerate business adoption of flexible working practices and digital communication solutions because not having the right software in place hampers ability for businesses to react at speed during an emergency situation.”Commenting on the developments, Sudarshan Dharmapuri, EVP Products at IMImobile, added: “We’re pleased to witness our products enabling the levels of agility that organisations need to operate in today’s environment characterized by unprecedented disruptions. Our cloud contact center product allows customer interactions, automation flows, and businesses processes to be configured, as opposed to programmed, enabling the flexibility to transform operations overnight.”  For more information about IMImobile’s contact center offering, watch our latest webinar here: https://bit.ly/2SmIRT7About IMImobile PLCIMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.IMImobile’s enterprise cloud communications software platform orchestrates customer interactions, connecting existing business systems with digital communications channels. Organisations that trust us to deliver smarter digital customer engagement include Hermes, Centrica, AA, O2, EE, BT, Vauxhall, Vodafone, MTN, three of the major retail banks in the UK and public-sector organisations globally.IMImobile is headquartered in London with offices across the UK, Hyderabad, Toronto, Florida, Dubai and Johannesburg and has over 1,100 employees worldwide. IMImobile is quoted on the London Stock Exchange’s AIM market with the TIDM code IMO. For further information please contact:

IMImobile PLC
Nicole Buckfield,
Corporate Communications Manager
c/o Spark Communications
Tel: +44 (0)20 7436 0420

Spark Communications – PR contacts
Alex Crawshaw
Andy Lloyd-Williams
Tel: +44 (0)20 7436 0420

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.