Skip to main content

ibex Wave iX Translate Wins 2024 Generative AI Product of the Year Award

Written by Customer Service on . Posted in Public Companies.

ibex Wave iX Translate Wins 2024 Generative AI Product of the Year Award

ibex is redefining CX with Gen AI
ibex is redefining CX with Gen AI

WASHINGTON, Oct. 31, 2024 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate has earned the 2024 Generative AI Product of the Year Award, presented by TMC and Generative AI Expo, for helping clients improve the customer experience.

“We are proud to win the Generative AI Product of the Year Award for our leadership in leveraging Gen AI to redefine customer experience,” said ibex CEO Bob Dechant. “Gen AI is changing the CX landscape, and ibex continues to lead the way by pioneering AI solutions that deliver innovative and transformative CX solutions. With ibex Wave iX Translate, businesses can overcome the language barrier, adapt to local accents and nuances, and deliver an amazing customer experience.”

ibex takes a solutions-driven approach to align with specific client needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers effectively, efficiently and cultivate stronger connections.

ibex Wave iX Translate is a new groundbreaking AI-driven, digital-first customer experience solution within the ibex Wave iX solution suite, which comprises three strategic components—AgentAI, CustomerAI, and InsightsAI—and leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.

“I am honored to recognize ibex Wave iX Translate with a 2024 Generative AI Product of the Year Award for its commitment to customer value and innovation, said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, ibex Wave iX Translate has proven demonstrated excellence in leveraging Generative AI to solve business problems and improve efficiency.”

The 2nd Annual Generative AI Product of the Year Award recognizes companies that have developed applications, platforms, models, and other hardware or software solutions that support and harness the potential of Generative AI to elevate performance within any vertical market segment.

About TMC
TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars and online advertising. Leading vendors trust TMC, FutureofWork, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO#TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/91bd7fdd-f7b6-4e7f-8f89-84714d1f5809

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.