Skip to main content

H&R Block Announces Four Vice Presidents to Leadership Team

Written by Customer Service on . Posted in Public Companies.

KANSAS CITY, Mo., March 12, 2021 (GLOBE NEWSWIRE) — H&R Block (NYSE:HRB) today announced four vice presidents in its U.S. retail and product & experience organizations, who will lead teams looking to redefine the marketplace and disrupt business as usual.
“As we focus on executing, Block Horizons 2025, our long-term growth plan, we are focused on improving the experience customers and associates have with H&R Block,” said Jeff Jones, H&R Block president and CEO. “These newly hired and newly promoted vice presidents will help continue blending digital capabilities with human expertise and care to ultimately improve Block and drive growth.”Karisa Booker, vice president, customer knowledgeNew to the company, Karisa Booker and her team will help expand H&R Block’s understanding of its customers and focus research and insights, while creating client personalization. With deep understanding and experience with voice of the client, Booker is part of the product and experience team delivering all marketing functions and reimagining client experience.Booker previously served as director, guest analytics, at AMC, where she led a complete consumer data transformation of AMC’s marketing. She holds an MBA from Rockhurst University and a bachelor’s degree from Kansas State University.Mark Darling, vice president, West marketPreviously serving as vice president of workforce planning and tax pro experience, Mark Darling takes over as vice president for the West market as part of H&R Block’s U.S. retail organization. As market vice president for the West, Darling leads a team of more than 2,000 offices and 20,000 associates.He joined the company in 2013 and has served as a district general manager, a regional director, as well as vice president. He holds an MBA from Belhaven University and a bachelor’s degree from Florida Southern College.Scott Runkel, vice president, customer experienceScott Runkel joins H&R Block as vice president of customer experience leading customer experience and product design teams. He will be responsible for the end-to-end customer experience, shared enterprise capabilities, retention programs, and initiatives.  Runkel previously was head of product at Walmart Central Operations where he led the team responsible for defining quality standards for digital products and delivery of consumer grade experiences to associates. He launched Walmart’s first voice activated experience in-store and led organizational transformation for teams that designed Walmart.com, in-store tools, pharmacy, and supply chain. Runkel holds a bachelor’s degree from Ball State University.Ryan Weber, vice president, workforce planning and tax pro experienceRyan Weber was promoted to vice president of workforce planning and tax pro experience. Weber most recently led H&R Block’s New England team as regional director. In his new role, he is responsible for improving tax professionals’ work experience and engagement and optimizing labor efficiencies.Weber joined the company in 2011 serving first as a district general manager in Charlottesville, Va., and later as a regional manager. He holds a bachelor’s degree from St. Bonaventure University.Learn more about H&R Block’s transformation strategy or discover its many career opportunities.About H&R Block
H&R Block, Inc. (NYSE: HRB) provides help and inspires confidence in its clients and communities everywhere through global tax preparation, financial products, and small business solutions. The company blends digital innovation with the human expertise and care of its associates and franchisees as it helps people get the best outcome at tax time, and better manage and access their money year-round. Through Block Advisors and Wave, the company helps small business owners thrive with innovative products like Wave Money, a small business banking and bookkeeping solution, and the only business bank account to manage bookkeeping automatically. For more information, visit H&R Block News or follow @HRBlockNews on Twitter.For further information
Investor Relations:  Colby Brown  |  816-854-4559  |  colby.brown@hrblock.com 
Media Relations:  Angela Davied  |  ­­816-854-5798  |  angela.davied@hrblock.com 

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.