House Expert operating model launched last year proves a success: SATO to hire dozens more House Experts
SATO Corporation
Press release 18 September 2020 at 11:20 am
“This autumn, we will roll out the model throughout central Helsinki and in the Espoo districts of Karakallio, Laajalahti, Leppävaara, Lintuvaara and Vermonniitty,” says Antti Aarnio, EVP, Rental Housing Business at SATO Corporation.“We strive to be there for our customers and to provide them with the best possible service. Maintenance workers come into contact with customers on a daily basis, so it’s only natural that when our customer needs a leaking tap fixed, it’s a SATO employee who’s called in to help,” Antti Aarnio says.The presence and contributions of the SATO House Experts have been positively reflected in SATO’s customer satisfaction surveys.“Having a House Expert at the building improves comfort and enjoyment of the home. Our customers have given positive feedback especially on our faster response times in carrying out minor repairs and addressing any problems and disturbances,” Antti Aarnio observes.
Media enquiries:
SATO Corporation, Antti Aarnio, Executive VP, antti.aarnio@sato.fi, phone +358 40 164 7052We promote sustainable development and initiative through our operations and work in open interaction with our stakeholders to generate added value. We operate profitably and with a long-term view. We increase the value of our housing stock through investments, divestments and repairs.SATO Group’s net sales in 2019 were EUR 296 million, operating profit EUR 726 million and profit before taxes EUR 671 million. The value of SATO’s investment assets is roughly EUR 4,7 billion.
Press release 18 September 2020 at 11:20 am
“This autumn, we will roll out the model throughout central Helsinki and in the Espoo districts of Karakallio, Laajalahti, Leppävaara, Lintuvaara and Vermonniitty,” says Antti Aarnio, EVP, Rental Housing Business at SATO Corporation.“We strive to be there for our customers and to provide them with the best possible service. Maintenance workers come into contact with customers on a daily basis, so it’s only natural that when our customer needs a leaking tap fixed, it’s a SATO employee who’s called in to help,” Antti Aarnio says.The presence and contributions of the SATO House Experts have been positively reflected in SATO’s customer satisfaction surveys.“Having a House Expert at the building improves comfort and enjoyment of the home. Our customers have given positive feedback especially on our faster response times in carrying out minor repairs and addressing any problems and disturbances,” Antti Aarnio observes.Media enquiries:
SATO Corporation, Antti Aarnio, Executive VP, antti.aarnio@sato.fi, phone +358 40 164 7052We promote sustainable development and initiative through our operations and work in open interaction with our stakeholders to generate added value. We operate profitably and with a long-term view. We increase the value of our housing stock through investments, divestments and repairs.SATO Group’s net sales in 2019 were EUR 296 million, operating profit EUR 726 million and profit before taxes EUR 671 million. The value of SATO’s investment assets is roughly EUR 4,7 billion.
