Skip to main content

HMS’ Health Engagement Platform Delivers Multi-Channel COVID-19 Communications To Over 7 Million Americans

Written by Customer Service on . Posted in Public Companies.

IRVING, Texas, June 09, 2020 (GLOBE NEWSWIRE) — HMS (NASDAQ: HMSY), a leading provider of payment accuracy and population health management solutions, has developed a unique COVID-19 health engagement and communications solution that has reached over 7 million individuals since its launch in March. As consumers continue to adapt to unforeseen circumstances during the COVID-19 pandemic, proactive outreach from health plans, government agencies and employers is critical to ensure that individuals and families are staying safe and healthy, both physically and mentally, and are aware of available pandemic resources.
The increased urgency and demand for consumer engagement is highlighted by a recent J.D. Power survey that found 60% of privately insured U.S. health plan members were not contacted with guidance or information related to COVID-19. To meet increased demand, HMS developed a COVID-specific rapid messaging program powered by HMS’ health engagement solution Eliza enabling healthcare organizations to proactively communicate and deliver the right message, to the right person at the right time.“Confusion and fear have increased as the coronavirus has spread, while testing availability has been slow to keep pace in many areas,” says Emmet O’Gara, group president of Population Health Management for HMS. “In response, authorities such as CMS are recommending proactive health communication, outreach and engagement, and that’s exactly what our platform is designed to accomplish.”HMS’ health engagement solution was built using key metrics and benchmarking data from more than four billion interactions with healthcare consumers. The resulting multi-channel outreach programs are delivered via interactive voice response (IVR), SMS/text or email and customized by patient population, demographic, location and risk factors. These personalized communication strategies are based on an individual’s risk profile, self-reported survey data, behavioral science methodologies and health communications’ best practices for optimal education and consumer activation.Current outreach topics cover major focus areas including access to care information, awareness of telehealth services, promoting the importance of preventive care, highlighting the mental and physical health effects of isolation, and managing and mitigating health risks for vulnerable populations through condition management. Additional capabilities include Hispanic cultural adaptation, multi-language translation and information collection regarding care and access disparities.  To learn more about HMS’ health engagement solution and its COVID-specific communications offering, watch this video and read our white paper, Consumer Health Engagement: Best Practices for Targeted COVID-19 Communications.About HMSHMS advances the healthcare system by helping healthcare organizations reduce costs and improve health outcomes. Through our industry-leading technology, analytics and engagement solutions, we save billions of dollars annually while helping consumers lead healthier lives. HMS provides a broad range of payment accuracy and population health management solutions that help move the healthcare system forward. Visit us at www.hms.com or follow us on Twitter at @HMSHealthcare.Media Contact:
Lacey Hautzinger
Sr. Director, External Communications
lacey.hautzinger@hms.com
214-735-7964

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.