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Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car

Written by Customer Service on . Posted in Public Companies.

FLORHAM PARK, N.J. and HAMBURG, Germany, Feb. 18, 2021 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022.
Conduent will be providing smart Europe with three main customer engagement and contact services:Sales services, including inquiries, digital sales process management, order support and delivery orchestration.After-sales services, including complaint management.24/7 emergency and roadside assistance liaising services.
Conduent will deliver all these services from one central location to support smart across Europe.A Media Snippet accompanying this announcement is available by clicking on the image or link below:

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