Skip to main content

Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm

Written by Customer Service on . Posted in Public Companies.

Concentrix received the highest score possible in seven criteria

FREMONT, Calif., May 11, 2021 (GLOBE NEWSWIRE) — Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has been named a strong performer in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. 

The Concentrix Voice of the Customer (VOC) solution combines omnichannel feedback from the customer journey with experience management and insights to help businesses learn from customers, predict behavior, and generate exceptional loyalty and financial growth.

The Forrester report gave Concentrix the highest scores possible across seven criteria, including Creates A Culture of Customer-Centricity, Usability, Product Vision and Strategy, Services Strategy, Customer Feedback Loop / Inner Loop, Employee Feedback (VoCE/VoE), and Employee Ecosystem.

Forrester’s report also noted that Concentrix has robust analytics capabilities, brings a strong focus on driving adoption and transforming culture, and is great for buyers looking for a blend of technology and services.

“Our Concentrix technology enhancements are designed to help orchestrate action, adoption, and culture change for brands of all shapes and sizes,” said Kathy Juve, EVP at Concentrix. “The future of feedback is here, and we’re proud to have our technology recognized as a strong performer by Forrester.”

For more details, download a complimentary copy of the Forrester report at https://www.concentrix.com/forrester-wave-cfm/

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands, including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across six continents, our staff deliver next-generation customer experiences and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design. Visit concentrix.com to learn more.

Copyright 2021 Concentrix Corporation. All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Concentrix and the Concentrix logo Reg. U.S. Pat. & Tm. Off. and applicable non-U.S. jurisdictions. Other names and marks are the property of their respective owners.

CONTACT: Media Contact:
Debbie Gonzalez
SVP Marketing & Communications
Concentrix Corporation
debbie.gonzalez@concentrix.com

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.