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Majority of U.S. Businesses Say Pandemic Will Change Future Operations

Written by Customer Service on . Posted in Public Companies.

NEW YORK, May 26, 2020 (GLOBE NEWSWIRE) — More than half (54 percent) of U.S. companies are likely to overhaul their long-term business strategies as a result of the COVID-19 pandemic, with 51 percent looking to invest in digital technologies, according to research conducted by Opinium and LiveArea, a customer experience and commerce agency, and business unit of PFSweb, Inc., (NASDAQ: PFSW).
Key data findings from the LiveArea study include:43 percent of respondents are prioritizing investment in digital commerce41 percent of respondents are focusing on IT infrastructure investment to support the transition to digitalBusiness Agility34 percent of respondents are considering outsourcing IT activities33 percent of respondents are looking to outsource marketing activitiesThe May 2020 research also found the general economic downturn is a concern to 58 percent of respondents, while 53 percent say they are concerned about a drop in sales. In terms of measures to limit the impact, businesses most desire clarity (55%) from the Government, followed by increased intervention and financial support, including access to grants and loans (40%).“The impact of COVID-19 on U.S. businesses will be lasting. The companies that move quickly to transition to a digital-first approach will be the brands that survive and, if the strategy is executed smartly and swiftly, stand to flourish in a post-COVID world,” said Jim Butler, Executive Vice President and General Manager of LiveArea. “Not only has the pandemic significantly accelerated eCommerce initiatives, but we believe it has changed customer expectations and behavior forever. For retailers, it will be business critical to understand and adapt to changing customer preferences instantly. Agility is everything in this new world.”For more details on the study and to learn more about LiveArea and its end-to-end commerce operations, follow this link.About the research
The study was developed by LiveArea and conducted in May 2020 by independent research Opinium, surveying 500 business managers across multiple verticals in the U.S. About LiveArea

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