Skip to main content

Say Insurance® Says Yes to eGain for Digital Member Engagement

Written by Customer Service on . Posted in Public Companies.

SUNNYVALE, Calif., May 15, 2020 (GLOBE NEWSWIRE) — eGain (NASDAQ: EGAN), the leading provider of digital-first, omnichannel customer engagement solutions, today announced that Say Insurance® selected eGain for digital member service and engagement.
Say Insurance® is an online car insurance provider in Colorado, Illinois, Kansas, Missouri, and Tennessee. A subsidiary of Shelter Insurance®, the company strives to make insurance purchase and consumption easy for consumers.Customers want to use digital touchpoints to interact with insurance carriers at every point in their journey1 and this trend is even more pronounced among younger consumers. To serve them better, Say Insurance® embarked on digitalizing their customer engagement process, starting with collaborative browsing, aka cobrowse, to acquire, onboard, and serve members.With eGain Cobrowse™, customer service agents in the contact center and field offices can collaboratively browse any website with a customer, show them around, help them navigate and fill out forms with privacy and security, implemented at a granular level.“Easy digital customer engagement is our brand differentiator,” said Marc Deiter, Director of Say Insurance®. “With eGain, we will delight customers with digital-first collaborative assistance in their insurance journey.”“Our patented secure cobrowse capability has boosted onboarding rates by as much as 200% for insurance carriers,” said Ashu Roy, eGain CEO. “We look forward to helping boost Say Insurance®’s customer delight scores.”More information
eGain Cobrowse™: https://www.egain.com/products/cobrowse/
eGain Suite: https://hd.egain.com/overviews/egain-suite.pdf
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/

Disclaimer & Cookie Notice

Welcome to GOLDEA services for Professionals

Before you continue, please confirm the following:

Professional advisers only

I am a professional adviser and would like to visit the GOLDEA CAPITAL for Professionals website.

Important Notice for Investors:

The services and products offered by Goldalea Capital Ltd. are intended exclusively for professional market participants as defined by applicable laws and regulations. This typically includes institutional investors, qualified investors, and high-net-worth individuals who have sufficient knowledge, experience, resources, and independence to assess the risks of trading on their own.

No Investment Advice:

The information, analyses, and market data provided are for general information purposes only and do not constitute individual investment advice. They should not be construed as a basis for investment decisions and do not take into account the specific investment objectives, financial situation, or individual needs of any recipient.

High Risks:

Trading in financial instruments is associated with significant risks and may result in the complete loss of the invested capital. Goldalea Capital Ltd. accepts no liability for losses incurred as a result of the use of the information provided or the execution of transactions.

Sole Responsibility:

The decision to invest or not to invest is solely the responsibility of the investor. Investors should obtain comprehensive information about the risks involved before making any investment decision and, if necessary, seek independent advice.

No Guarantees:

Goldalea Capital Ltd. makes no warranties or representations as to the accuracy, completeness, or timeliness of the information provided. Markets are subject to constant change, and past performance is not a reliable indicator of future results.

Regional Restrictions:

The services offered by Goldalea Capital Ltd. may not be available to all persons or in all countries. It is the responsibility of the investor to ensure that they are authorized to use the services offered.

Please note: This disclaimer is for general information purposes only and does not replace individual legal or tax advice.